All prices are shown per item unless otherwise noted.
Prices are FOB Weaverville NC.
All merchandise must be paid for at time of purchase or shipment unless other arrangements have been made.
Volume discounts can be negotiated.
Ordering Information:
We have no minimum order.
Orders will be shipped by UPS or US Postal Services (on small orders) or Common Carrier (on large orders).
We ship to all the lower 48 States, including Alaska and Hawaii.
All international orders to be called in or transmitted via email.
We accept Visa, MasterCard, Discover, Checks and Money Orders.
A service fee of $25 will be charged on all returned checks.
Returns:
Refunds are permitted within 30 days of purchase on any item that is unaltered or unmilled.
No refunds on custom orders.
A restocking fee of 15% on the value of the returned merchandise shall apply.
Shipping and handling charges are non-refundable.
Customer is responsible for the return shipping charges.
A 3% charge will be applied to all credit card refunds.
The customer must notify our office of intention to return product within 3 days of receiving their order. Claims will not be entertained with out prior approval.
Customers will either be refunded, credited or if an exchange is requested, once the product in question has been returned.
Return shipping is for the customers cost.
Product may only be returned in the original condition it was shipped. A claim will not be entertained if it has been custom ordered, cut, turned or changed in any way.
Prices:
Typographic errors are subject to correction when ordering. We apologize for any inconvenience this may cause.
We try and maintain prices shown on our web site, however, due to fluctuating market conditions, prices may change without notice.
Phone Orders & Store Hours:
Call (828) 658-8455 or fax 828-333-5600.
We are open from 7:30 am to 4:30 pm EST, Monday through Thursday, 7:30 am to 4:00pm on Friday and by appointment on weekends.
Freight Policy:
Free freight on all purchases over $100, of burls, turning stock, pen blanks, knife scales and thin stock bags.
This only applies to shipments within the continental US (Excludes Alaska and Hawaii)
All freight costs for international orders will be quoted at the time of placing the order with a representative.
